Email Templates

email templates email templates let you quickly create consistent warnings with dynamic fields that auto populate with advertiser details what are templates? pre written emails with variables that automatically insert brand name advertiser details ad evidence click analysis results why use them save time, ensure consistency, never forget key details creating a template from any email composition screen, click "edit templates" click "new template" add your content insert variables using {{variable name}} save with a descriptive name screenshot placeholder template editor available variables common variables you can use {{brand name}} your brand name {{advertiser name}} the offending advertiser {{ad details}} details of the ads detected {{ad click analysis}} full redirect chain and affiliate params example template we've created a list of templates below affiliate hijacking templates the templates below give the hijacker a chance to explain themselves template 1 first warning dear publisher, we have identified that your affiliate details are engaging in ad hijacking activity, which is strictly prohibited under {{brand name}}’s affiliate programme terms and conditions, as well as our paid search policy evidence the following shows one example of a hijacked ad, including keywords {{ad details}} when the ad was clicked, the affiliate details were added {{ad click analysis}} please respond to this email outlining the steps you have taken to stop this and how you will ensure it doesn’t happen again since the hijacking started, all commissions have been cancelled this will be your final warning regards, the {{brand name}} affiliate team template 1b no response to first warning dear publisher, as we have not received a response to our previous communications, you are suspended immediately from the {{brand name}} affiliate programme all pending commissions will be cancelled in accordance with our terms and conditions if you believe this action has been taken in error, please get in touch with us as soon as possible regards, the {{brand name}} affiliate team template 2 removal after second offence dear publisher, we have identified that your affiliate details are engaging in ad hijacking activity, which is strictly prohibited under {{brand name}}’s affiliate programme terms and conditions, as well as our paid search policy you have been warned about this previously evidence the following shows one example of a hijacked ad, including keywords {{ad details}} when the ad was clicked, the affiliate details were added {{ad click analysis}} as a result, you have been suspended effective immediately from the {{brand name}} affiliate programme all pending commissions will be cancelled in line with our programme terms regards, the {{brand name}} affiliate team the template below is for when someone is suspended immediately if caught hijacking template 3 immediate suspension dear publisher, we have identified that your affiliate details are engaging in ad hijacking activity, which is strictly prohibited under {{brand name}}’s affiliate programme terms and conditions, as well as our paid search policy evidence the following shows one example of a hijacked ad, including keywords {{ad details}} when the ad was clicked, the affiliate details were added {{ad click analysis}} as a result, you have been suspended effective immediately from the {{brand name}} affiliate programme all pending commissions will be cancelled in line with our programme terms kind regards, the {{brand name}} affiliate team brand bidding templates the templates below are based on one warning second warning one follow up when no information is received removal for a further infringement template 1 first warning dear publisher, we have identified that someone using your affiliate details has engaged in brand bidding activity, which directly violates {{brand name}}'s affiliate programme terms and conditions evidence the following shows one example ad with details, including keywords and tracking url {{ad details}} when clicked, and the site was engaged with, the ad redirects used your affiliate details {{ad click analysis}} please confirm the following as soon as possible • the offending publisher url (if applicable) • how and why this activity occurred • what preventative measures will be implemented going forward please note commissions will be withheld while this activity is live if we do not receive a satisfactory response within 3 days, your participation in the {{brand name}} programme may be suspended, and all pending commissions will be cancelled this will be your first warning regards, the {{brand name}} affiliate team template 1b no response to first warning dear publisher, as we have not received a response to our previous communications, you are now suspended effective immediately from the {{brand name}} affiliate programme all pending commissions will be cancelled in accordance with our terms and conditions if you believe this action has been taken in error, please contact us as soon as possible regards, the {{brand name}} affiliate team dear publisher, once again, we identified your details being used for brand bidding which is strictly against our terms evidence the following shows one example of an ad, including keywords {{ad details}} when the ad was clicked, the affiliate details were added {{ad click analysis}} please confirm the following as soon as possible • the offending publisher url (if applicable) • how and why this activity occurred • what preventative measures will be implemented going forward please note commissions will be withheld while this activity is live if we do not receive a satisfactory response within 2 days, your participation in the {{brand name}} programme will be suspended, and all pending commissions will be cancelled regards, the {{brand name}} affiliate team template 3 suspension dear publisher, again, we have identified that your affiliate details are engaging in brand bidding activity, which is strictly prohibited under {{brand name}}’s affiliate programme terms and conditions, as well as our paid search policy evidence the following shows one example of a hijacked ad, including keywords {{ad details}} when the ad was clicked, the affiliate details were added {{ad click analysis}} as a result, you have been suspended effective immediately from the {{brand name}} affiliate programme all pending commissions will be cancelled in line with our programme terms regards, the {{brand name}} affiliate team using templates from task manager open a task select your template marcode fills in all variables automatically edit if needed, then send from playbooks select template when creating email steps playbook uses it automatically when that step triggers managing templates edit existing templates anytime delete unused templates templates are shared across your team keep 3 5 templates for different scenarios (first warning, final warning, ban notice) see our example template bank here